Privacy Policy

Last updated: August 31, 2025

At Nova Thermique, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, phone number, email address, and address, that you voluntarily provide when you contact us, request a quote, or schedule a service.
• Usage Data: Information about how you interact with our website, such as your IP address, browser type, pages visited, and time spent on the site, collected automatically through cookies or similar technologies.
• Service-Related Data: Information related to the services we provide, such as details about your property, infestation type, and treatment notes, collected during the inspection and treatment process.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our extermination services.
• Communicate with you regarding your inquiry or service.
• Improve our website and services.
• Send updates and promotional information, if you have opted in.
• Comply with legal and regulatory requirements.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except as follows:

• With your consent.
• With third-party service providers who assist us in operating our business (e.g., payment processing, web hosting).
• To comply with legal obligations, such as responding to a subpoena or court order.
• In the event of a merger, acquisition, or asset sale, where your information may be transferred.

Your Choices

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of receiving marketing communications.
• Control cookies through your browser settings.

To exercise these rights, contact us at contact@novathermique.ca.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our website or services after such changes constitutes your acceptance of the new terms.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

• Email: contact@novathermique.ca
• Phone: +1 (438) 270-1762
• Address: 2851 B, Rue Martingny, Longueuil, QC J4L 4G2, Canada